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terms & policies

It’s always a good idea to read the fine-print. We pride ourselves on ethical, consistent and fair business practices.

Terms & Conditions of Service

Effective Date: 03/06/2024

Welcome to Milc Design Pty (Ltd). These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and engaging our services, you agree to comply with these terms.

1. Services Provided

Milc Design Pty (Ltd) offers graphic and web design services. Detailed descriptions of our services can be found on our website at www.milcdesign.co.za.

2. Payment Terms

2.1. A deposit of 50% of the project cost is required upfront before work commences. The remaining 50% is due upon completion of the project, at which point the assets will be handed over or the website will be made live.

2.2. No refunds are available on deposits. Refunds for the final 50% will be assessed on a project-by-project basis.

2.3. Clients may cancel projects at any time, but deposits are non-refundable. Any hours incurred that exceed the deposit amount will be charged accordingly.

3. User Data Collection

We collect the following user data:
• Names and surnames
• Telephone numbers
• Email addresses
• Location
• Website interaction data/analytics

4. Data Sharing and Storage

4.1. We store your data using secure servers and encrypted storage solutions to protect your information from unauthorized access, alteration, or disclosure.

4.2. We do not share your data with any third parties outright, except as necessary for providing our services (e.g., third-party payment processors, hosting services).

5. Third-Party Services

We use third-party services for payments, hosting, and analytics. These third-party providers have their own privacy policies addressing how they use such information. We ensure that these third parties are GDPR-compliant and implement similar standards of data protection.

6. User Rights

Users have the following rights regarding their data:
• The right to access their data.
• The right to rectify incorrect data.
• The right to request deletion of their data.
• The right to restrict or object to the processing of their data.
• The right to data portability, allowing you to request and reuse your personal data for your own purposes across different services.

7. Cookies and Tracking

We use cookies and other tracking technologies for analytic purposes. By using our website, you consent to the use of cookies. These technologies help us understand user behavior, improve user experience, and enhance our services.

8. Updates to Policies

We reserve the right to modify these terms and conditions at any time. It is the user’s responsibility to check this page regularly for updates.

9. Contact Information

For any questions or concerns about these terms, please contact us at:   hello@milcdesign.co.za 

Privacy Policy

Effective Date: 03/06/2024

Milc Design Pty (Ltd) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We collect the following information:
• Names and surnames
Telephone numbers
Email addresses
Location
Website interaction data/analytics

2. How We Use Your Information

We use the collected information to:
• Provide and improve our services
• Communicate with you
• Conduct analytics and research to enhance user experience
• Process transactions and send administrative information

3. Data Sharing and Storage

3.1. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include secure servers, encrypted storage, and regular security reviews.

3.2. We do not share your data with third parties without your consent, except as necessary to provide our services (e.g., processing payments, providing hosting, and conducting analytics). These third parties are contractually obligated to keep your information confidential and secure.

4. Third-Party Services

We use third-party services for payments, hosting, and analytics. These services may have access to your data as necessary to perform their functions but are not permitted to share or use your data for any other purpose. These third parties are compliant with GDPR and other relevant data protection regulations.

5. User Rights

You have the right to:
• Access your data
• Correct inaccuracies in your data
• Request deletion of your data
• Restrict or object to the processing of your data
• Data portability, which allows you to obtain and reuse your personal data across different services

6. Cookies and Tracking Technologies

We use cookies and similar technologies to track your activity on our website for analytics purposes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:  hello@milcdesign.co.za 

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